Cette rubrique se concentre sur la langue lors d’appels téléphoniques, qui sont au cœur de la communication d’entreprise. La plupart des conversations téléphoniques ont un ordre du jour – une liste de questions devant être discutées lors de la conversation. Il est important d’utiliser le bon ton lorsque l’on parle à des partenaires commerciaux, de vous présenter et de savoir comment débuter la conversation, ainsi que de mettre fin à la conversation correctement.
Here are some examples of different phrases and expressions.
Requesting:
May I speak to…..the sales manager
Could I speak to….Mrs Simons
Please can I speak to…..Mr Davidson
I would like to…..be connected to the manager please
Can I talk to……someone in the aftersales department
Responding:
Yes certainly I will try to connect you
Hold on a moment I will see if he is available
Ok certainly I will try to connect you
No problem please hold the line
Ok please wait a moment I will try to connect you
Introducing yourself:
Good morning/afternoon my name is…
Hello, this is…
Hello my name is…
Leaving or taking a message:
Could you give him a message please…
Can I leave him a message…
Taking a message:
Would you like to leave a message?
Can I take a message for you?
Offering:
Would you like to speak to his assistant?
Can anyone else help you?